Return Policy

TNPetshk.com Return Policy (Applicable to Online Orders only)


No refund or exchange service; upon completion of payment, no cancellation of order, refund or exchange of any items will be accepted.  
If a faulty or wrong item is received, please contact us within 7 days upon delivery date and keep the receipt; if it is verified that the damage is not caused by improper use or negligence，an exchange will be arranged.
We do NOT accept personal reasons including but not limited to personal tastes,  preferences, likes or dislikes as the reasons for exchange/refund.
Items to be exchanged must not be used, and must return with all packaging, accessories and manual etc..
No exchange for all customized products/ made-to-order products.
If the product is out of stock, customers can exchange items with the same value.
Pictures used on this website are for reference only, actual products may vary with prior notice.
TNPetshk.com reserves the right to make final decision should there be any disputes.